Address P.O. Box 15186 – Arusha, Tanzania

Phone: Tanzanian number +255 767 819029 | Italian number +39 338 204 00 31

Email info@spaziosafari.com | Website www.spaziosafari.com

TIN Number 134-239-921





By booking or participating in a tour and any related products or services (a “Tour”) with

Spaziosafari Limited ‘the Tour Operator’ you agree to irrevocable acceptance of these

Terms and Conditions (the “Terms”).



2.1 You must be at least 18 years of age to make a booking. You agree to provide full, complete and accurate information to the Tour Operator.

2.2 Your booking is confirmed, and a contract exists when the Tour Operator or your travel agent issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator or authorized agent immediately.

Please ensure that names are exactly as stated in the relevant travel documents/passport.



3.1 By booking on behalf of other participants, you are deemed to be the designated

contact person for every participant included in that booking. This means that you

are responsible for making all payments due in connection with your Tour booking,

notifying the Tour Operator or your travel agent if any changes or cancellations

are required and keeping your party informed.

3.2 By booking on behalf of another person or persons, you represent and warrant

that you have obtained all required consents. You are responsible for verifying

that any information you provide on behalf of another participant is complete and

accurate and the Tour Operator will under no circumstances be liable for any errors

or omissions in the information provided to complete a booking.



4.1 You must provide any medical information requested by the Tour Operator and

may be required to complete the Tour Operator’s medical information form (the

“Medical Form”), available on the Tour Operator’s website.

4.2 Medical Forms are mandatory for certain Tours. If you have any pre-existing medical conditions which may impact their ability to travel, participate in a Tour, travel to remote areas without access to medical facilities or may adversely affect the experience of others on your Tour, you must return a Medical Form, signed by a licensed and practicing physician to the Tour Operator prior to or at the time of final payment for the applicable booking.

4.3 You agree to complete the Medical Form honestly and to disclose all relevant medical information accurately and fully. The Tour Operator will maintain the information confidentially in accordance with the Tour Operator’s Privacy Policy available on the Tour Operator’s website.

4.4 The Tour Operator reserves the right to request further information or professional medical opinions where necessary, as determined in its discretion, for your safety

or the safe operation of a Tour.

4.5 The Tour Operator reserves the right to deny you permission to travel or

participate in any aspect of a Tour at any time and at your own risk and expense

where the Tour Operator determines that your physical or mental condition

renders you unfit for travel or you represent a danger to yourself or others.

4.6 Pregnancy is considered a medical condition and must be disclosed to the Tour

Operator at the time of booking. The Tour Operator may refuse to carry pregnant

women over 24 weeks. The Tour Operator may refuse to carry anyone with certain

medical conditions if reasonable accommodation or alternatives cannot be


4.7 In the event that you do not complete the required Medical Form or provide

medical information required by the Tour Operator for any reason by the deadline indicated above, the Tour Operator reserves the right to cancel your booking and

all applicable cancellation fees will be applied.

4.8 You are responsible for assessing whether a Tour is suitable for you. You should

consult your physician to confirm your fitness for travel and participation in any

planned activities. You should seek your physician’s advice on vaccinations and

medical precautions. The Tour Operator does not provide medical advice. It is your

responsibility to assess the risks and requirements of each aspect of the Tour

based on your own unique circumstances, limitations, fitness level and medical


4.9 Travel with the Tour Operator may involve visiting remote or developing regions,

where medical care may not be easily accessible and medical facilities may not

meet the standards of those found in your home country. The condition of medical

facilities in the countries you may visit on your Tour varies and the Tour Operator

makes no representations and gives no warranties in relation to the availability or

standard of medical facilities in those regions.



Any special requirements must be disclosed to the Tour Operator at the time of booking.

The Tour Operator will use reasonable efforts to accommodate special requirements or

requests, but this is not always possible given the nature of the destinations visited and

availability of options outside a planned itinerary. Certain activities may be inaccessible

to you if your mobility is limited in any way. All food allergies and dietary restrictions

must be disclosed to the Tour Operator at the time of booking, but the Tour Operator

cannot guarantee that dietary needs or restrictions can be accommodated. Any special

requests or requirements do not form part of these Terms or the contract between you

and the Tour Operator and the Tour Operator is not liable for any failure to accommodate

or fulfill such requests.



6.1 Anyone under the age of 18 on the date of first travel is considered to be a minor.

Minors must always be accompanied by an adult. Unless otherwise indicated in

the Tour description or by the Tour Operator, the minimum age for minors

travelling on any Tour is 8 years old.

6.2 All bookings with a minor are subject to review and approval by the Tour Operator.

If the consent of a parent, guardian or any other person is required by applicable

law for any minor to travel, the accompanying adult is responsible for securing all

consents, documentation and ensuring that they and the minor(s) meet all legal

requirements to travel, to enter into and depart from applicable countries and

regions. The Tour Operator will not be responsible for any fees, damages, or losses

incurred as a result of any failure to secure necessary consents, permits, and


6.3 Each adult on a booking with a minor or minor(s) is jointly and severally

responsible for the behavior, wellbeing, supervision and monitoring of such

minor(s), and jointly and severally accepts these Terms for and on behalf of any

minor(s) on their booking, including all assumptions of risk and limitations of

liability. The Tour Operator does not provide care services for minors and

expressly disclaims any responsibility for chaperoning or controlling any minor(s).

The Tour Operator shall not be responsible for any accidents, injuries or deaths

resulting from the behavior of the minor.




AND REPATRIATION COVERAGE OF US$200,000 covering all applicable dates of

travel with the Tour Operator. This insurance must cover personal injury and emergency

medical expenses. On the first day of each Tour, a representative of the Tour Operator

will verify that you have sufficient insurance in place. Failure to produce proof of insurance

will release the Tour Operator from any liabilities for any sickness or accidents that may

occur. The Client shall solely be responsible to finance his/her medical expenses. You are

strongly recommended to extend your coverage to include cancellation, curtailment, and

all other expenses that may arise as a result of loss, damage, injury, delay or

inconvenience while traveling. You acknowledge that insurance coverage is not included

in the cost of any Tour offered by the Tour Operator and you are required to obtain

separate coverage at an additional cost. It is your responsibility to ensure that you have

sufficient coverage and comply with the terms of the applicable insurance plans. You are

responsible for advising your insurer of the type of travel, destination(s) and activities

included in your booking so that the insurer may provide appropriate coverage.



8.1 The published price of the Tour and any products or services offered by the Tour

Operator is subject to change at any time, before or after booking confirmation,

up to 30 days before departure. Tours are priced and advertised exclusive of

applicable VAT. After a confirmation invoice has been issued by the Tour Operator,

the Tour Operator reserves the right to impose surcharges on any products or

services booked for reasons arising from increases in transportation costs, fuel

costs, dues, taxes or fees chargeable for services such as park fees, currency and

exchange fluctuations, increases in taxes, or government action which impacts

the price of the applicable products or services; provided however, the Tour

Operator will only do so where the increase in question is greater than 2% of the

original price paid for the products or services (excluding add-ons, insurance, and

taxes). Upon learning of the necessity to impose a surcharge in accordance with

this section the Tour Operator will provide notice to you as soon as reasonably


8.2 Where the increase in price is greater than 7% of the original price of the

applicable products or services (excluding add-ons, insurance and taxes), you

may choose to either:

(a) cancel the applicable booking without incurring any penalty; or

(b) accept the change of price.

8.3 You must notify the Tour Operator of your choice within 14 days of receipt of

notice of the increase or you will be deemed to have accepted the price change

and will be liable for payment of the increase.

8.4 From time-to-time the Tour Operator may offer reduced pricing on certain

products or services. Reduced pricing applies only to new bookings. Bookings

where payment of at least a deposit has been received by the Tour Operator are

not entitled to reduced pricing.



9.1 All dates, itineraries and prices of Tours are subject to change at any time and the

current price will be quoted and confirmed at the time of booking, subject to any

surcharges that may be levied in accordance with these Terms.

9.2 You acknowledge that you are responsible for keeping up to date on the specific

details of your Tour and any other products or services, including, but not limited

to checking the Tour Operator’s website at least 72 hours prior to departure as

minor changes may have been made after the time of booking.



10.1 At the time of booking, a non refundable Deposit of 30% of the price per person

per Tour is due to the Tour Operator. If the booking is made 60 days or less prior

to departure, full payment is due at the time of booking. Where the Client cancels

the Tour 60 days or more prior, the Tour Operator shall deduct $250 as

administration costs and refund the balance.

10.2 Lifetime Deposits: If you cancel your booking, and that cancellation is not a result

of nonpayment or any other breach of these Terms, the deposit amount will be

held as a “Lifetime Deposit” with the Tour Operator, subject to these Terms.

Lifetime Deposits have no expiry and may be applied towards payment of a deposit

on any other Tour offered by the Tour Operator at the applicable rate at the time

of booking. The Lifetime Deposit is transferable and may be transferred by you to

another individual of your choosing by providing notice to the Tour Operator in


10.3 For the avoidance of doubt, only the deposit amount will form part of the Lifetime

Deposit. The Lifetime Deposit has no cash value. Only one Lifetime Deposit may

be applied per person per product booked. A Lifetime Deposit must be applied to

a new Tour booking that is of equal or greater value to the cancelled Tour for

which the Lifetime Deposit was originally received. A Lifetime Deposit may not be

applied to the same or similar dates of travel.



As a condition of booking, you must provide the information requested by the Tour

Operator along with final payment. If you fail to provide all required information prior to

the date on which full payment is due, an administrative fee will be charged for any costs

incurred by the Tour Operator as a result of your failure to provide the required

information. In the event that you fail to supply information required by the Tour

Operator, the Tour Operator also reserves the right to treat your booking (or the relevant

component of your booking) as cancelled and levy any cancellation fees deemed

reasonable by the Tour Operator, in its sole discretion. The information required by the

Tour Operator will vary by Tour and will be communicated to you or to the Tour Operator’s

authorized agent during the booking process. The Tour Operator will not be held

responsible for any fees you incur as a result of errors, omissions, inaccuracies, late,

misplaced or otherwise incomplete information you have provided.



12.1 Tour prices do not include international or other airfare unless expressly

mentioned in the Tour’s descriptions. The Tour Operator will quote the best price

available for the travel dates requested at the time the quote is prepared. Quotes

provide an estimate only and are not a firm price commitment by the Tour

Operator or the applicable air carrier(s).

12.2 The Tour Operator acts only as a sales agent for the applicable air carrier and the

air carrier terms and conditions apply to the purchase and use of the air travel

ticket. Please consult the air carrier’s applicable terms and conditions and

conditions of carriage for complete information including applicable cancellation

terms. The Tour Operator is not responsible for changes in air itineraries or flight

times and does not provide advice or alerts regarding air travel tickets, flight

status or delays.



13.1 The confirmation sent by the Tour Operator or your travel agent will contain details

of final payment required for any booking. Payment of the balance of the price for

any products or services booked is due 60 days before the departure date of the

first product or service included in the applicable booking. If full payment is not

received by the applicable due date, the Tour Operator may, at its sole discretion,

change the rate payable for the booking, or treat the booking as cancelled and

retain the 30% deposit paid on booking as a cancellation fee. If a booking is made

less than 60 days before the departure date of the first product included in the

applicable booking, then the full amount must be paid at the time of booking. If,

for any product or service booked, payment terms differ from those outlined in

this section, the applicable terms will be communicated to you prior to booking

and will also be detailed on the applicable invoice.

13.2 The Tour Operator is not responsible for any charges levied by third parties or

financial institutions and payable by you as a result of credit card or other payment

transactions and will not refund or return any fees charged by third parties or

financial institutions in connection with payments made by you to the Tour


13.3 All payments including swift charges shall be made through a bank transfer to the

Tour Operator’s bank account as prescribed from time to time and all bank

expenses are entirely charged to the Client.



14.1 You may cancel your booking by written notification to the Tour Operator.

Cancellation fees, if any, will be determined with reference to the date on which

notice of cancellation is received by the Tour Operator and are expressed as a

percentage of the total price paid for the cancelled Tour.

14.2 Cancellation of a Tour

(a) Cancellation received 60 days or more before departure of first product or

service in relevant booking: where the Client cancels the Tour 60 days’ or more

prior, the Tour Operator shall deduct $250 as administration costs and refund the


(b) Cancellation received 59-30 days before departure of first product or service

in relevant booking: Deposit will be held by the Tour Operator in accordance with

these Terms, an amount equal to 50% of the remainder of the payments made to

the Tour Operator in respect of the cancelled Tour will be refunded.

(c) Cancellation less than 30 days before departure of first product or service in

relevant booking: Deposit will be held by the Tour Operator in accordance with

these Terms, and no further refund will be payable.



15.1 A departure date for a Tour offered by the Tour Operator will become a guaranteed

departure when at least one booking secured by a valid deposit has been made

on that departure.

15.2 The Tour Operator guarantees that all scheduled Tour departures booked and

secured with a valid deposit will depart as indicated on the applicable confirmation,

subject to reasonably itinerary changes as described in these Terms or good faith

health and safety concerns. This guarantee is not applicable in the case of Force

Majeure. Up to date Tour and itinerary information is available on the Tour

Operator’s website or by contacting the Tour Operator. Brochures and other

printed materials displaying Tour information and departure dates are subject to

change and may not be relied upon for purposes of this guarantee.

15.3 If a Tour is cancelled by the Tour Operator before the date of departure for reasons

other than Force Majeure and the cancellation is not caused by your fault or

negligence, you will have the choice of accepting from the Tour Operator:

(a) a substitute Tour of equivalent or superior value; or

(b) a substitute Tour of lesser value if no Tour of equivalent or superior value is

reasonably available and to recover from the Tour Operator the difference in price

between the price of the Tour originally purchased and the substitute Tour; or

(c) a full refund of all monies paid for the cancelled Tour.

15.4 The Tour Operator is not responsible for any incidental expenses or consequential

losses that you incur as a result of the cancelled booking including visas,

vaccinations, non-refundable flights or rail, non-refundable car parking or other

fees, loss of earnings, or loss of enjoyment. The Tour Operator reserves the right

to issue a full refund in lieu of the choices above, in its sole discretion. Where a

significant element of a Tour as described cannot be provided after departure, the

Tour Operator will make suitable alternative arrangements where possible. If it is

not possible to provide a suitable alternative or if you reasonably reject any

suitable alternatives, the Tour Operator may provide you with a refund for unused

products or services as determined in its discretion.



16.1 It is your responsibility to obtain information and to have in your possession all

the required documentation and identification required for entry, departure and

travel to each country or region. This includes a valid passport and all travel

documents required by the relevant governmental authorities including all visas,

permits and certificates (including but not limited to vaccination or medical

certificates) and insurance policies. You must have a passport that is valid 6

months after the last date of travel with the Tour Operator as set out on your

itinerary and with two free pages.

16.2 You accept full responsibility for obtaining all such documents, visas and permits

prior to the start of the Tour, and you are solely responsible for the full amount of

costs incurred as a result of missing or defective documentation.

16.3 You agree that you are responsible for the full amount of any loss or expense

incurred by the Tour Operator that is a direct result of your failure to secure or be

in possession of proper travel documentation. The Tour Operator does not provide

advice on travel documents and makes no representations or warrantees as to the

accuracy or completeness of any information provided on visas, vaccinations,

climate, clothing, baggage, or special equipment and you agree that the Tour

Operator is not responsible for any errors or omissions in this information.



You acknowledge that the nature of adventure travel requires flexibility and acknowledges

that they will permit reasonable alterations to products, services or itineraries by the Tour

Operator. The route, schedules, accommodations, activities, amenities and mode of

transportation are subject to change without notice due to unforeseeable circumstances

or events outside the control of the Tour Operator (including but not limited to Force

Majeure, illness, mechanical breakdown, flight cancellations, strikes, political events and

entry or border difficulties). No reimbursements, discounts or refunds will be issued for

services that are missed or unused after departure due to no fault of the Tour Operator,

including your removal from a Tour because of your negligence or breach of these Terms.



18.1 Changes made by the Tour Operator: The Tour Operator may modify your itinerary

where reasonably required in its sole discretion. If the Tour Operator makes a

change affecting at least one in three full days of the itinerary or which materially

affects the character of a product or service in its entirety (a “Material Change”),

the Tour Operator will provide notice to you as soon as reasonably possible,

provided that there is sufficient time to do so before departure. If a Material

Change is made more than 14 days before departure, you may choose to:

  1. i) accept the Material Change and proceed with the amended product or service;
  2. ii) book another product or service of equal or greater value, if available (you will

be responsible for paying any difference in price); or

iii) book another product or service of lesser value, if available (with a refund

payable to you for the difference in price); or

  1. iv) cancel the amended product or service and receive a full refund for the portion

of the applicable product or service (a refund is not available for other products

or services booked which are not subject to a Material Change).

18.2 You must notify the Tour Operator of your choice within 7 days of receiving notice

or you will be deemed to accept the amended itinerary.

18.3 Once a Tour has departed, itinerary changes may be necessary as a result of

unforeseen circumstances, operational concerns, or concerns for your health,

safety, enjoyment or comfort. Any changes are at the discretion of the Tour

Operator. You acknowledge that you must have reasonable financial resources to

cover incidental expenses during all travel with the Tour Operator, whether or not

such expenses arise from a change of itinerary, and the Tour Operator is not liable

for your failure to prepare adequately for travel and unforeseen circumstances

which may arise during travel. The Tour Operator will not be liable for any indirect

and or consequential losses associated with any changes to a booking or itinerary.

18.4 Changes made by you: You are responsible for ensuring that information provided

to the Tour Operator is accurate and up-to-date. Any changes to your name on

any booking are subject to the Tour Operator’s approval. Any changes to a booking

depend on availability and are subject to the Tour Operator’s approval and these

Terms. Any extra costs incurred for making the change will be charged to you.

Cancellation of any Tour, product or service included in a booking will not be

considered a change for purposes of this section and will be governed by the

applicable cancellation terms. No changes are permitted to any booking within 10

days of departure of the first product or service on the applicable booking.



19.1 You acknowledge that adventures travel and the products and services offered by

the Tour Operator may involve a significant amount of risk to your health and

safety. By traveling with the Tour Operator you acknowledge that you have

considered any potential risks to health and safety. You hereby assume

responsibility for all such risk and releases the Tour Operator from all claims and

causes of action arising from any losses, damages or injuries or death resulting

from risks inherent in travel, including adventure travel specifically, visiting

foreign destinations, and participating in adventurous activities such as those

included in Tour itineraries or otherwise offered by the Tour Operator.

19.2 You acknowledge that the degree and nature of personal risk involved depends on

the products or services booked and the location(s) in which a product or service

operates, and that there may be a significant degree of personal risk involved in

participating, particularly participating in physical activities, travel to remote

locations, carriage by watercraft, participation in “extreme sports” or other highrisk

activities, or travel to countries with developing infrastructure. Standards of

hygiene, accommodation and transport may be lower than the standards you may

reasonably expect in your home country or region. You agree that the Tour

Operator is not responsible for providing information or guidance with respect to

local customs, weather conditions, specific safety concerns, physical challenges or

laws in effect in any locations where a Tour, product or service is operated. You

acknowledge you have considered the potential risks, dangers and challenges and

your own personal capabilities and needs, and you expressly assume the risks

associated with travel under such conditions.

19.3 You must at all times strictly comply with all applicable laws and regulations of all

countries and regions. Should you fail to comply with the above or commit any

illegal act when on Tour or, if in the opinion of the Tour Operator (acting

reasonably), your behavior is causing or is likely to cause danger, distress or

material annoyance to others, the Tour Operator may terminate your travel

arrangements on any product or service immediately at your expense and without

any liability on the Tour Operator’s part. You will not be entitled to any refund for

unused or missed services or costs incurred as a result of termination of your

travel arrangements, including, without limitation, return travel, accommodations,

meals, and incidentals.

19.4 You are responsible for any costs (including repair, replacement and cleaning fees)

incurred by the Tour Operator or the Tour Operator’s suppliers for property

damage, destruction or theft caused by you while on a Tour. You agree to

immediately report any pre-existing damage to a representative of the Tour

Operator and staff of the accommodation, transportation service, or facility as

soon as possible upon discovery.

19.5 You agree to take all prudent measures in relation to your own safety while on

Tour including, but not limited to, the proper use of safety devices (including

seatbelts, harnesses, flotation devices and helmets) and obeying all posted signs

and oral or written warnings regarding health and safety. Neither the Tour

Operator nor its Third Party Suppliers (as defined herein) are liable for loss or

damages caused by your failure to comply with safety instructions or warnings.

19.6 You agree to bring any complaints to the Tour Operator as soon as possible in

order to provide the Tour Operator with the opportunity to properly address such

complaint. You agree to inform your tour leader, another representative of the

Tour Operator or the Tour Operator’s customer service department directly. The

Tour Operator assumes no liability for complaints that are not properly brought to

the attention of the Tour Operator and cannot resolve or attempt to resolve

complaints until proper notice is provided. Any complaint made after the

completion of a Tour must be received in writing by the Tour Operator within 30

days of the last day of travel of the booking in question.



20.1 The Tour Operator makes arrangements with accommodation providers, activity

providers, airlines, cruise lines, coach and cars companies, transfer operators,

shore excursion operators, tour and local guides, and other independent parties

(“Third Party Suppliers”) to provide you with some or all of the components of

your booking. Third Party Suppliers may also engage the services of local

operators and sub-contractors. Although the Tour Operator takes all reasonable

care in selecting Third Party Suppliers, the Tour Operator is unable to control Third

Party Suppliers, does not supervise Third Party Suppliers and therefore cannot be

responsible for their acts or omissions. Any services provided by Third Party

Suppliers are subject to the terms and conditions imposed by these Third Party

Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets

and vouchers and international conventions and agreements that govern the

provision of their services. These may limit or exclude liability of the Third Party

Supplier. You acknowledge that Third Party Suppliers operate in compliance with

the applicable laws of the countries in which they operate and the Tour Operator

does not warrant that any Third Party Supplier is in compliance with the laws of

your country of residence or any other jurisdiction.







20.2 The Tour Operator is not liable for the acts or omissions, whether negligent or

otherwise, of Third Party Suppliers or any independent contractors.



21.1 The Tour Operator and its parents, subsidiaries and their respective employees,

affiliates, officers, directors, successors, representatives, and assigns shall not be

held liable for (A) any damage to, or loss of, property or injury to, or death of,

persons occasioned directly or indirectly by an act or omission of any other

provider, including but not limited to any defect in any aircraft, watercraft, or

vehicle operated or provided by such other provider; and (B) any loss or damage

due to delay, cancellation, or disruption in any manner caused by the laws,

regulations, acts or failures to act, demands, orders, or interpositions of any

government or any subdivision or agent thereof, or by acts of God, strikes, fire,

flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics,

theft, or any other cause(s) beyond their control. You waive any claim against the

Tour Operator for any such loss, damage, injury, or death.

21.2 In the event that any loss, death, injury or illness is caused by the negligent acts

or omissions of the Tour Operator or of the Third Party Suppliers of any services

which form part of the booking contract then the Tour Operator limits its liability,

where applicable by all applicable international conventions.

21.3 Carriage of passengers and their luggage by sea is governed by the Athens

Convention relating to the Carriage of Passengers and their Luggage by Sea (PAL),

as amended (the “Athens Convention”) which is expressly incorporated into these

Terms and any liability of the Tour Operator and the Carrier (as that term is

defined in the Athens Convention) for death or personal injury or for loss or

damage to luggage arising out of carriage by sea will be determined solely in

accordance with this Convention. The Athens Convention limits the Carrier’s

liability for death or personal injury or loss or damage to luggage and makes

special provision for valuables. It presumes that luggage has been delivered

undamaged to the Guest unless written notice is given to the Tour Operator and/or

the Carrier:

(a) in the case of apparent damage, before or at the time of disembarkation or

redelivery; or

(b) in the case of damage which is not apparent or of loss, within 15 days from

the date of disembarkation or redelivery or from the time when such redelivery

should have taken place.

21.4 Any damage payable by the Tour Operator up to the Athens Convention limits will

be reduced in proportion to any contributory negligence by you and by the

maximum deductible specified in Article 8 (4) of the Athens Convention. Copies of

the Athens Convention are available from the Tour Operator on request.

21.5 In so far as the Tour Operator may be liable to you in respect of claims arising out

of carriage by sea, the Tour Operator is entitled to all the rights, defenses,

immunities and limitations available, respectively, to the actual carrier and under

the relevant Conventions, and nothing in these Terms will be deemed as a

surrender thereof. To the extent that any provision in these Terms is made null

and void by the Athens Convention or any legislation compulsorily applicable or is

otherwise unenforceable, it shall be void to that extent but not further. The Tour

Operator’s liability will not at any time exceed that of the carrier under its

Conditions of Carriage and applicable or incorporated conventions or other legislation. Any liability in respect of death and personal injury and loss of and

damage to luggage which the Tour Operator may incur, whether under the

contract with you in accordance with these Terms or otherwise, will always be

subject to the limits of liability contained in the Athens Convention for death or

personal injury.

21.6 Notwithstanding anything to the contrary elsewhere in these Terms, the Tour

Operator will not in any circumstances be liable to you for any loss or anticipated

loss of profit, loss of enjoyment, loss of revenue, loss of use, loss of contract or

other opportunity nor for any other consequential or indirect loss or damage of a

similar nature.

21.7 For claims not involving personal injury, death or illness or which are not subject

to the Conventions referred to above, any liability the Tour Operator may incur

for the negligent acts or omissions of its suppliers will be limited to a maximum of

the price which you paid for the applicable Tour, not including insurance premiums

and administration charges. Where this relates to loss or damage to luggage and

other personal possessions then the Tour Operator liability will not exceed $1,000.

The Tour Operator will not at any time be liable for any loss of or damage to

valuables of any nature. You agree that you will be precluded from making a

double recovery by making the same claims and seeking recovery against the Tour

Operator and its suppliers, contractors or other third parties.



The Tour Operator will not be liable in any way for death, bodily injury, illness, damage,

delay or other loss or detriment to person or property, or financial costs both direct and

indirect incurred, or for the Tour Operator failure to commence, perform or complete any

duty owed to you if such death, delay, bodily injury (including emotional distress or

injury), illness, damage or other loss or detriment to person or property is caused by Act

of God, war or war like operations, mechanical breakdowns, terrorist activities or threat

thereof, civil commotions, labor difficulties, interference by authorities, political

disturbance, howsoever and where so ever any of the same may arise or be caused, riot,

insurrection and government restraint, fire, extreme weather or any other cause

whatsoever beyond the reasonable control of the Tour Operator; or an event which the Tour Operator or the Third Party Supplier of services, even with all due care, could not

foresee any and all of which, individually and collectively, constitute “Force Majeure”.



You agree that, while participating in any Tour, images, photos or videos may be taken

by other participants, the Tour Operator or its representatives that may contain or feature

you. You consent to any such pictures being taken and grants a perpetual, royalty-free,

worldwide, irrevocable license to the Tour Operator, its contractors, sub-contractors and

assigns, to reproduce for any purpose whatsoever (including marketing, promotions and

the creation of promotional materials by or with sub-licensees), in any medium

whatsoever, whether currently known or hereinafter devised, without any further

obligation or compensation payable to you.


The Tour Operator must collect your personal information to deliver the Tour and any

products or services booked. The Tour Operator collects, uses and discloses only that

information reasonably required to enable the Tour Operator and its Third Party Suppliers

to provide the particular Tour, products and/or services that you have requested as

described in the Tour Operator’s Privacy Policy, which can be accessed any time at Tour

Operator’s website and is expressly incorporated into these Terms. By submitting any

personal information to the Tour Operator, you indicate your acceptance of the Tour

Operator’s Privacy Policy.



If any provision of these Terms is so broad as to be unenforceable, such provision will be

interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any

provision hereof will in no way affect the validity or enforceability of any other provision.



These Terms will inure to the benefit of and be binding upon the parties and their

respective heirs, legal and personal representatives, executors, estate trustees,

successors and assigns.



These Terms shall be deemed to be concluded and shall be construed in accordance with

the laws of the United Republic of Tanzania.



28.1 Should any dispute or difference arise between the Parties to or in connection with

this Agreement (or its construction, operation or termination) or other

arrangements between them connected with its implementation, which the Parties

have been unable to settle amicably, then that dispute or difference shall, upon

agreement by both Parties, be referred to Mediation. Either Party may deliver a

notice in writing to the other Party regarding the failure to reach an amicable

settlement of a dispute and decision to refer the dispute to Mediation. The

Mediator shall be jointly chosen by the Parties within Fourteen (14) days of receipt

of the Mediation Notice. The Mediator shall meditate the dispute within Fourteen

(14) days of his appointment.

28.2 If the dispute has failed to be resolved by Mediation; including failure to agree on

a Mediator, the dispute shall be referred to Arbitration by the Parties within Thirty

(30) days of such failure. Further, each Party shall appoint one arbitrator within

Fourteen (14) days of the dispute being referred to Arbitration and the two

appointed arbitrators shall appoint an umpire within 7 days who together shall

form a Panel of Arbitration and the Panel shall arbitrate the matter to its finality

and their decision shall be final and conclusive within Forty-Five (45) days. The

Arbitration proceedings shall be held in the United Republic of Tanzania at a place

chosen by the Panel of Arbitrators and shall be construed in accordance with the

Arbitration Act, Cap. 15 of the Laws of Tanzania R.E. 2020.

28.3 To the extent permissible by the law, the determination of the Arbitrator shall be

final and binding upon the parties.



The Tour Operator reserves the right to update or alter these Terms at any time, and will

post the amended Terms on the Tour Operator’s website at

https://www.spaziosafari.com/en/ . Any amendment will take effect 10 days after being

posted to the Tour Operator’s website. An up to date copy of these Terms, as amended,

may be accessed at any time on the Tour Operator’s website and will be sent to you upon

written request to the Tour Operator. You are deemed to have accepted any amendments

to these Terms on the date that is 10 days after their posting on the Tour Operator’s

website. The Tour Operator recommends that you refer to the Terms prior to travel to

familiarize themselves with the most up-to-date version available.